Are there any spa packages for guests to choose from at the Seneca Niagara Resort & Casino?.But there were definitely staff members that did not care to hide their bias.įAQs when booking at Seneca Niagara Resort & Casino The majority of the staff at the casino and restaurants were lovely. She proceeded to tell me AGAIN as I was purchasing my items. There were plenty of guests in the shop not wearing a mask, that she did not feel the need to say this to. She made a point to only tell me and my mom about the mask mandate that would be in effect the following day. We felt very uncomfortable with our interaction with a small brunette at the shop near the front desk. You have to check out or you will be charged.” Even though there were only a few rooms being used on that floor during our stay. I called to ask for a 1/2 hour -1 hour extension in the room and she promptly and proudly said “ NOPE we don’t allow that. The day of check out, our bus back to New York was delayed. She was very dismissive with my questions.

She was a blonde with slightly curly hair that was pulled back. I found one of the front desk workers to be very unfriendly.

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